Refund & Dispute Policy

At Bankoin, we strive to provide a secure and seamless experience for our users when processing payments and withdrawals. This Refund & Dispute Policy outlines the terms under which refunds, chargebacks, and dispute resolutions are handled.

By using Bankoin’s services, you agree to comply with this policy.

1. General Refund Policy

Due to the nature of financial transactions involving USD bank transfers and cryptocurrency payouts, all transactions on Bankoin are final and non-reversible once completed. However, refunds may be considered under specific circumstances.

1.1 Eligibility for Refunds

A refund may be issued only in the following cases:

• Duplicate transactions due to system errors.
• Unauthorized transactions reported within 24 hours of completion.
• Failed transactions where funds were debited but not credited to the recipient.
• Incorrect account details provided by Bankoin (not the user’s mistake).

1.2 Non-Refundable Transactions

The following transactions are not eligible for refunds:

• Completed crypto withdrawals (due to blockchain irreversibility).
• Funds sent to an incorrect address due to user error.
• Transactions processed successfully with no technical issues.
• Chargebacks from banks or financial institutions after funds have been settled.

2. Refund Request Process

Users requesting a refund must follow these steps:

1. Submit a Request: Contact [Insert Support Email] within 3 business days of the transaction.
2. Provide Documentation: Include transaction ID, date, amount, and reason for the refund request.
3. Review Process: Bankoin will review the request within 5-7 business days.
4. Decision Notification: Users will be informed of the decision via email. If approved, the refund will be processed within 7-10 business days.

Note: Refunds can only be credited to the original payment method. Crypto refunds (if eligible) will be sent at the current market rate, not the original transaction rate.

3. Dispute Resolution Policy

Bankoin provides a transparent dispute resolution process for users who encounter transaction-related issues.

3.1 Common Dispute Scenarios

Disputes may arise from:

• Non-receipt of funds despite confirmation.
• Incorrect transaction amount processed.
• Unauthorized or fraudulent activity on the account.

3.2 Steps to File a Dispute

1. Contact Support: Users must email [Insert Support Email] with details of the issue.
2. Verification Process: Bankoin may request additional documents (e.g., transaction records, ID verification).
3. Mediation & Investigation:
   • Bankoin will review the case within 7-14 business days.
   • If necessary, communication with the recipient will be attempted.
4. Resolution & Decision:
   • If Bankoin determines the claim is valid, a resolution will be provided.
   • If the claim is rejected, the user will be given a detailed explanation.

Important: Disputes related to transactions made through third-party services, banks, or crypto networks may require additional processing time and external intervention.

4. Chargeback Policy

4.1 What is a Chargeback?

A chargeback is when a user disputes a transaction with their bank or payment provider, requesting a reversal.

4.2 Consequences of Unauthorized Chargebacks

Bankoin strongly discourages fraudulent chargebacks. If a chargeback is filed improperly:

• The user’s account may be suspended or terminated.
• Any refunds previously approved may be revoked.
• Additional fees may apply, and legal action may be taken in cases of fraud.

5. Fraud Prevention Measures

Bankoin actively monitors for suspicious activity and may take preventive actions, such as:

• Holding payments for additional verification.
• Requesting identity re-verification in case of unusual transactions.
• Reporting fraudulent activity to financial authorities.

6. Policy Updates

Bankoin may update this Refund & Dispute Policy periodically. Continued use of our services after an update constitutes acceptance of the revised terms.